Which of the following statements is most correct with respect to total quality management?
A)Quality control is the responsibility of specialists who randomly perform quality checks on items as they leave the assembly line.
B)Quality is a customer-oriented philosophy with important implications for virtually all aspects of organizational behavior.
C)Quality is an employee-oriented philosophy required by quality engineers.
D)Quality is machine driven with quality improvements resulting from use of robotic equipment.

Question

Quizplus · Accepted Answer

Total quality management is a customer-oriented philosophy that focuses on constantly improving the quality of products and services to meet or exceed customer expectations. It involves all aspects of organizational behavior, from employee training to supplier relations. Quality control is not limited to specialists, but rather is a responsibility of every employee within an organization. Quality improvements can come from a variety of sources, including use of advanced technology and equipment, but it is not solely machine-driven.

Which of the Following Statements Is Most Correct with Respect