Jim is a salesperson who focuses on nonverbal cues when working with a client. Jim will be more successful if he:
A)appears eager when the client appears eager
B)appears subdued when the client is more eager
C)focuses on message content rather than nonverbal cues
D)presents the positive consequences of purchasing his product

Question

Quizplus · Accepted Answer

By matching the client's level of eagerness through his own nonverbal cues, Jim is building rapport and creating a comfortable, trusting environment. This increases the likelihood of a successful sales outcome.

Jim Is a Salesperson Who Focuses on Nonverbal Cues When