A flight attendant who is expected to act cheerful and happy as a part of the job would likely experience:
A)emotional deviance
B)positive emotional contagion
C)emotional labor
D)an increase in emotional intelligence

Question

Quizplus · Accepted Answer

The flight attendant is expected to manage and regulate their emotions to meet the emotional expectations of their job, which is known as emotional labor. They are required to display positive emotions, even if they are not genuinely feeling happy or cheerful. This can be challenging and can lead to emotional exhaustion, but it is a common requirement in service-oriented industries. Therefore, emotional labor is the best choice. A refers to a situation where an employee has to express emotions that go against how they really feel. B refers to an employee adopting the emotional state of a colleague or customer. D refers to the ability to recognize, regulate, and express emotions as necessary. Although having high EQ could be useful in performing emotional labor, this is not the focus of the question.

A Flight Attendant Who Is Expected to Act Cheerful and Happy