When a supervisor sends a message to his/her employees who comprise a diverse workgroup, both parties to the message should be sensitive to:
A)perceptual screens
B)only verbal characteristics of the message
C)the informal communication channel
D)non-feedback

Question

Quizplus · Accepted Answer

Perceptual screens refer to the filters through which we interpret messages based on our individual experiences, beliefs, and values. In a diverse workgroup, different employees may have different perceptual screens, so both the supervisor and employees should be aware of this and try to communicate in a way that takes into account the different backgrounds and perspectives of the group. It is important to consider nonverbal cues, tone, and context to make sure the message is delivered effectively. The other options (B, C, and D) do not address the issue of diversity in the workgroup and are not as relevant in this context.

When a Supervisor Sends a Message to His/her Employees Who