All of the following are included in reflective listening except:
A)affirming contact
B)clarifying the implicit
C)silence
D)criticism

Question

Quizplus · Accepted Answer

Criticism is not included in reflective listening as it can create a defensive or negative reaction. Reflective listening involves active listening, restating or paraphrasing the speaker's words, asking clarifying questions, acknowledging feelings, expressing empathy, and being present without interrupting or judging. Affirming contact, clarifying the implicit, and using silence are all important tools in reflective listening.

All of the Following Are Included in Reflective Listening Except