Which of the following is NOT one of the four basic rules Catherine Crier (news anchor for a major television network) uses to prevent defensive communication?
A)define the situation
B)clarify the person's position
C)acknowledge the person's feelings
D)bring the focus back to the person

Question

Quizplus · Accepted Answer

The four basic rules Catherine Crier uses to prevent defensive communication are: 1) Define the situation, 2) clarify the person's position, 3) acknowledge the person's feelings, and 4) bring the focus back to the issue at hand. "Bring the focus back to the person" is not one of the rules.

Which of the Following Is NOT One of the Four