As an organization increases differentiation given increases in external complexity, it will need to increase efforts to:
A)clarify roles
B)train employees in communication
C)develop teams
D)improve and/or increase integration

Question

Quizplus · Accepted Answer

As an organization increases differentiation to deal with external complexity, its various departments or units become more specialized, leading to an increase in the number of handoffs and interdependencies between them. This makes it necessary for the organization to improve and/or increase integration efforts to ensure smooth coordination and avoid communication breakdowns. Therefore, option D is the best choice. While the other options, such as clarifying roles, training employees in communication, and developing teams, are important for managing internal complexity, they may not be as effective in addressing external complexity.

As an Organization Increases Differentiation Given Increases in External Complexity