Of the customers that leave companies each year,approximately ________ % leave because of bad customer service.
A) 10
B) 20
C) 40
D) 60
E) 80
Correct Answer:
Verified
Q2: Diligence,an essential service behavior,combines responsiveness and:
A)knowledge
B)technical skill
C)reliability
D)persuasiveness
E)precision
Q6: According to Ted Levitt,author of The Marketing
Q16: The moment of _ refers to a
Q19: Which of the following would LEAST likely
Q24: Value reinforcement means:
A)getting credit for the value
Q26: The most likely reason for salespeople to
Q37: A best practice by which salespeople can
Q46: Expansion selling encompasses which of the following?
A)partial-line
Q59: Full-line selling is also known as:
A)approach selling
B)upselling
C)cross-selling
D)suggestion
Q66: How can customer complaints provide the firm
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