Management sends Victor to a workshop about coaching employees to success. At the workshop,Victor learns that the first step in the coaching process is to:
A)appeal to the salesperson's emotions by sharing personal experiences
B)allow the salesperson to suggest ideas for improving performance
C)enable a salesperson to admit that a performance problem exists
D)create and implement a new presentation style for the salesperson
E)observe and assess employee performance during actual sales calls

Question

Quizplus · Accepted Answer

The first step in the coaching process is to observe and assess employee performance during actual sales tasks, such as sales calls, to understand their current level of performance and identify areas for improvement.

Management Sends Victor to a Workshop About Coaching Employees to Success