________ occurs if sales from your e-commerce operations negatively impact your sales through other channels.
A)Disintermediation
B)Channel conflict
C)Customer service expense
D)Logistics expense

Question

Quizplus · Accepted Answer

Channel conflict occurs when sales from one channel (e-commerce) negatively impact sales through other channels. Disintermediation refers to the elimination of intermediaries in a supply chain, which may or may not lead to channel conflict. Customer service expense and logistics expense are not directly related to this concept.

________ Occurs If Sales from Your E-Commerce Operations Negatively Impact