In a well-run IS department,user problems are prioritized on the basis of how critical they are to the user's work.If a problem still remains unresolved,________.
A)it is removed from the queue
B)it is immediately looked into
C)it reenters the queue at a higher priority
D)it reenters the queue at a lower priority

Question

Quizplus · Accepted Answer

If a user problem remains unresolved, it should reenter the queue at a higher priority because it indicates that the problem is becoming more critical and needs immediate attention to prevent further disruption to the user's work. It is the responsibility of the IS department to ensure that user problems are addressed efficiently and effectively, and this means prioritizing them appropriately. Removing the problem from the queue or reentering it at a lower priority would not be appropriate responses. Immediate attention to the problem may not always be feasible, but prioritizing it higher in the queue ensures that it will be addressed as soon as possible.

In a Well-Run IS Department,user Problems Are Prioritized on the Basis