The help-desk function is usually part of the ________ group within the IS department.
A)operations
B)development
C)technology
D)outsourcing relations

Question

Quizplus · Accepted Answer

The help-desk function is related to day-to-day operations and providing support to end-users. Therefore, it is usually part of the operations group within the IS department. The development group is responsible for creating and maintaining new software applications, the technology group deals with hardware and infrastructure, and outsourcing relations group handles relationships with external vendors.

The Help-Desk Function Is Usually Part of the ________ Group