When dealing with customer complaints,the salesperson should most likely:
A)determine if the complaint is real or imagined
B)point out the fallacy in the customer's argument
C)decide what action must be taken to remedy the problem
D)prevent customers from sharing their feelings and frustrations
E)blame the problem on other departments in the company,such as shipping

Question

Quizplus · Accepted Answer

The salesperson should decide what action must be taken to remedy the problem. This will show the customer that their complaint is being taken seriously and that the salesperson is invested in resolving the issue. A and E are incorrect because a complaint should always be taken seriously, regardless of whether it is real or imagined or which department is responsible. B is incorrect because pointing out the fallacy in the customer's argument will not resolve the issue. D is incorrect because preventing customers from sharing their feelings and frustrations will only make the situation worse.

When Dealing with Customer Complaints,the Salesperson Should Most Likely