Ritz Carlton must offer not only a comfortable guest room,but also a clean one.This is an example of a(n)________ product.
A)hyper-premium
B)expected
C)potential
D)value-added
E)generic

Question

Quizplus · Accepted Answer

An expected product is a basic product that customers expect to be available from a company in a certain category. Cleanliness is a basic expectation for any hotel, including a luxury one like the Ritz Carlton, so it falls under the category of an expected product.

Ritz Carlton Must Offer Not Only a Comfortable Guest Room,but