After selling a car,Tony offers a long list of options including special trim,upscale stereo systems,anti-lock brakes,etc.He is:
A) suggesting new items.
B) suggesting a larger quantity.
C) suggesting related items.
D) cross-selling.
E) suggesting better quality products.
Correct Answer:
Verified
Q29: Thomas works in the area of customer
Q30: Survey and probing questions are necessary for
Q31: Customer service is a _ effort.
A)individual
B)sales person's
C)team
D)company
E)sellers
Q32: Suggestion selling should occur:
A)after the price is
Q33: "Would you like me to show you
Q35: A strategically developed long-term relationship that solves
Q36: A business should not be too concerned
Q37: Maggie noticed that her customer's expectations of
Q38: The primary reason(s)people stop buying from a
Q39: _ is the process of suggesting merchandise
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