The main cause of customer attrition is:
A) poor service.
B) price dissatisfaction.
C) rigid company policies.
D) new competitors.
E) product dissatisfaction.
Correct Answer:
Verified
Q9: Surveys show that poor service and lack
Q17: Salespeople should not waste their time communicating
Q18: Research indicates that one-third of customer attrition
Q19: Cross selling is when a company buys
Q20: Servicing the sale involves: follow-through,follow up calls,and
Q22: Another name for full-line selling is:
A)upselling.
B)suggestion selling.
C)cross-selling.
D)partnering.
E)value-added
Q23: What percentage of customers is lost due
Q24: When a sales person does not follow-through
Q25: What percentage of customers is lost due
Q26: _ can be defined as those activities
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