What percentage of customers is lost due to product dissatisfaction?
A) 50-70
B) 5-8
C) 8-10
D) 12-15
E) 20-30
Correct Answer:
Verified
Q20: Servicing the sale involves: follow-through,follow up calls,and
Q21: The main cause of customer attrition is:
A)poor
Q22: Another name for full-line selling is:
A)upselling.
B)suggestion selling.
C)cross-selling.
D)partnering.
E)value-added
Q23: What percentage of customers is lost due
Q24: When a sales person does not follow-through
Q26: _ can be defined as those activities
Q27: When a customer calls to vent off
Q28: Palmer Woods,CEO of Modern Muzic Records,was asked
Q29: Thomas works in the area of customer
Q30: Survey and probing questions are necessary for
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