There is a trend of including more qualitative information on customers; such as their buying behaviour,instead of simple quantitative information,such as the number of calls made each day in the call reports.

Question

Quizplus · Accepted Answer

This statement is true. Companies are now focusing on collecting qualitative information about their customers, such as their preferences, buying behaviours, and attitudes towards products or services, rather than just relying on quantitative data like the number of calls made each day. This helps companies to better understand their customers and provide more personalized offerings.

There Is a Trend of Including More Qualitative Information on Customers;