Juran believe customer satisfaction and product quality are linked.
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Q9: External customers' needs and wants remain constant.
Q10: Quality should merely live up to or
Q11: TQM is also known as TQC.
Q12: Customers are "moving targets" who can quickly
Q13: The best of the competing products becomes
Q15: Performance has one distinct definition.
Q16: Today quality is defined as the production
Q17: Productivity can be improved by increasing the
Q18: Partial understanding of and involvement in quality
Q19: Relationships with suppliers are formed for the
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