Customers are "moving targets" who can quickly travel out of sight.
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Q7: W.Edwards Deming created total quality management (TQM).
Q8: A benchmark is the product to meet
Q9: External customers' needs and wants remain constant.
Q10: Quality should merely live up to or
Q11: TQM is also known as TQC.
Q13: The best of the competing products becomes
Q14: Juran believe customer satisfaction and product quality
Q15: Performance has one distinct definition.
Q16: Today quality is defined as the production
Q17: Productivity can be improved by increasing the
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