What is predictive dialing?
A)Automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
B)Directs customers to use touch-tone phones or keywords to navigate or provide information
C)A phone switch routes inbound calls to available agents
D)All of the above

Question

Quizplus · Accepted Answer

Predictive dialing automatically dials outbound calls and when someone answers, the call is forwarded to an available agent.

What Is Predictive Dialing