What is a place where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone?
A)Contact center
B)Web-based Self-service
C)Call scripting system
D)Uplift modeling

Question

Quizplus · Accepted Answer

A contact center is specifically designed for customer service representatives to answer inquiries and solve problems through various channels including email, chat, and phone. Web-based self-service is a customer-driven platform where customers can find solutions to their problems without interacting with a representative. Call scripting system and uplift modeling are not related to customer service centers.

What Is a Place Where Customer Service Representatives Answer Customer