Question 1

Compare and contrast the organizational structures of Cognizant (after restructuring) and that of Tata Consultancy Services (TCS).

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Question 2

The use of performance data by managers is generally welcomed by workers and nonthreatening to workers when the data is used for compensation rather than to improve performance.

Accepted Answer

The statement is actually opposite to reality. The use of performance data for compensation purposes can often create a competitive and stressful work environment, whereas using the data to improve performance and provide feedback can be more empowering and collaborative for workers.

Question 3

A corporate culture is a firm's set of shared beliefs and ____.

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Question 4

Cognizant moved to a matrix organization to "foster continuous operational implementations and better bottom-line results for clients." Explain how the change of organizational design allowed Cognizant to succeed.

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Question 5

Differences in organizational and national culture normally do not affect system development and use.

Accepted Answer

Organizational and national culture can have a significant impact on system development and use. This is because culture affects factors such as communication, decision-making processes, and attitudes towards technology, which can all impact system design, implementation, and user adoption. Ignoring cultural differences can lead to misunderstandings, inefficiencies, and ineffective systems. Therefore, it is important to consider cultural factors when developing and implementing information systems.

Question 6

IS makes it possible to evaluate performance by capturing current data in addition to analyzing historical data.Often managers are faced with an overwhelming volume of data and analyzing it becomes very time consuming,a situation known as ____________.

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Question 7

National culture no longer predisposes workers to act in a certain way.

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National culture still plays a significant role in shaping the behavior and attitudes of workers. Cultural values, beliefs, and norms impact communication styles, work ethics, leadership styles, and decision-making processes in the workplace. However, it is also important to recognize that individual differences and other factors such as globalization and diversity can influence how employees behave and interact with each other.

Question 8

________ reduces the operating complexity of a matrix organization.

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Question 9

How does IS impact the 3 managerial levers: organizational,control and cultural?

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Question 10

Explain how Cognizant's "10/10/10" program is designed,its cultural impact and the role IS plays in supporting it.

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Question 11

This IT-enabled network links individuals together,regardless of location,so that they may locate experts and get to know people.

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Question 12

Ideally,the person who has the most information about a decision and who is in the best position to understand the relevant issues is the person with __________ for the decision.

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Question 13

Assume you are a manager of a local doctor's office.How could you use IS to help monitor the performance of the nurses and doctors? State the benefits as well as the challenges.

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Question 14

A ________ organization allows a firm to concentrate on both function and purpose.

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Question 15

Cognizant needed to reinvent its organizational structure many times to make sure that it properly facilitates the flow of information between employees.

Accepted Answer

Cognizant has gone through several reorganizations over the years to improve communication and collaboration between employees, particularly as the company has grown and expanded globally.

Question 16

An organization feels hierarchical when IT is used primarily as a communication vehicle.

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Question 17

If a technology is to be successfully implemented into an organization,either the technology must fit the organization's culture or the culture must be shaped to fit the behavioral requirements of the technology.

Accepted Answer

For successful implementation of technology, it is important that the technology and culture of the organization are in alignment. If the technology does not fit the organization's culture, efforts must be made to shape the culture to fit the behavioral requirements of the technology.

Question 18

A firm is usually a mix of different organizational structures,known as a hybrid structure.

Accepted Answer

A firm can have different organizational structures in different departments or units, such as functional, divisional, matrix, or network structures, making it a hybrid structure.

Question 19

The three components of the organizational strategy are organizational design,management control systems and _________.

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Question 20

This term is used to describe a situation where technology ienables individuals from all parts of the organization to reach and communicate with all other parts of the organization.

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Quiz 3: Organizational Strategy: Managerial Levers