Most service-quality experts say that ______ is the most critical element in building a customer-oriented company.
A) hard work
B) talent
C) group cohesion
D) extraversion

Question

Quizplus · Accepted Answer

Talent is essential in building a customer-oriented company because it allows individuals to possess the necessary skills and knowledge to deliver excellent customer service. Without talented employees, a company may not be able to deliver quality service consistently.

Most Service-Quality Experts Say That ______ Is the Most Critical