Discretionary behaviors that benefit the organization but are not formally rewarded or required are defined as ______________.
A) organizational citizenship behaviors
B) organizational commitment
C) affective commitment
D) normative commitment

Question

Quizplus · Accepted Answer

Organizational citizenship behaviors refer to discretionary behaviors that are not formally rewarded or required, but that benefit the organization in some way. Examples include helping coworkers with tasks, volunteering for projects, and representing the organization positively in public settings. Organizational commitment, affective commitment, and normative commitment are related concepts but do not specifically refer to these discretionary behaviors.

Discretionary Behaviors That Benefit the Organization but Are Not Formally