What company gave its 25,000 field-service engineers access to a knowledge-sharing system that they can consult during sales calls,leading to a nearly ten percent savings on parts and labor,worth $15 to $20 million per year?

Question

Quizplus · Accepted Answer

Xerox implemented a knowledge-sharing system for its field-service engineers, which allowed them to consult a vast database of fixes and tips during sales calls. This innovation led to significant savings on parts and labor, demonstrating the value of leveraging collective knowledge and technology to improve efficiency and reduce costs.

What Company Gave Its 25,000 Field-Service Engineers Access to a Knowledge-Sharing