Recording a customer's communication style in CRM software can help a salesperson:
A)remember the names of the customer's children and spouse
B)ask another salesperson with the customer's communication style to call the customer
C)know which products a customer will buy and won't buy
D)remember to adapt his or her style when calling the customer
E)avoid customers that have different communication styles

Question

Quizplus · Accepted Answer

Recording a customer's communication style in CRM software can help a salesperson remember to adapt his or her style when calling the customer. This can help the salesperson build rapport with the customer and improve the chances of making a successful sale.

Recording a Customer's Communication Style in CRM Software Can Help