A sales rep gets the latest performance reports on the main product he sells and is not happy.His product performs slightly behind that of his closest competitor,and he is afraid that this will lose some current customers or at least prevent him from winning new ones.The Research and Development team have made some major improvements in the product,but the next performance report is not due out for another six months.What should the sales rep do to prevent losing customers?
A)He should pretend that the recent performance report has not come out and tell his customers that he doesn't know when it will be out.
B)He should change the numbers just slightly on the performance report,not enough to make it perform substantially better than the competition,just enough to make it perform equally.
C)He should avoid direct contact with his customers until the next performance report comes out.
D)He should expose the performance report but explain to his customers that the product has been improved and that those numbers will be out in six months.
E)He should change the numbers for the competitor so it looks as if the two companies' products perform equally.

Question

Quizplus · Accepted Answer

The best choice is for the sales rep to be transparent and honest with his customers by exposing the performance report but explaining that the product has been improved and new numbers will be available in six months. This shows integrity and builds trust with the customers, which is essential for maintaining long-term relationships. The other options involve either lying or avoiding contact with customers, which could lead to lost customers and a damaged reputation.

A Sales Rep Gets the Latest Performance Reports on the Main