A company has developed a calendar/messaging/paperwork center that helps working mothers organize their families' schedules and paperwork.All the mothers who have tried it have loved it,and it is priced comparably to normal planners,although it offers much more.
-A company spends much of its salespeople's time in the selling process on promoting features and benefits of the product to customers.The salespeople have a high closure rate of initial sales,but a low rate of repeat business.What should the salespeople focus on to improve retention rate?
A)needs awareness
B)building rapport
C)presentation skills
D)delivery
E)the close

Question

Quizplus · Accepted Answer

Salespeople should focus on needs awareness to better understand and address the specific needs and challenges of their customers, which can lead to improved customer satisfaction and retention.

A Company Has Developed a Calendar/messaging/paperwork Center That Helps Working