When dealing with customer complaints,the salesperson should:
A)determine if the complaint is real or imagined
B)point out the fallacy in the customer's argument
C)decide what action must be taken to remedy the problem
D)avoid telling the customer his/her point of view about the cause of the problem
E)blame the problem on other departments in the company

Question

Quizplus · Accepted Answer

The salesperson should decide what action must be taken to remedy the problem. This shows that the salesperson is taking responsibility for the issue and is willing to make things right for the customer. It also shows that the salesperson is actively trying to solve the problem instead of just deflecting blame or dismissing the complaint.

When Dealing with Customer Complaints,the Salesperson Should