The purpose of the follow-up communication between customer and salesperson is to express thanks for the order and to:
A)introduce related products and services
B)complete the call card form
C)request referrals of other prospects
D)determine if the customer is satisfied with the purchase
E)ask for payment

Question

Quizplus · Accepted Answer

The follow-up communication is a good opportunity to determine if the customer is satisfied with their purchase and address any additional needs or concerns they may have. While introducing related products and services, completing a call card form, requesting referrals, and asking for payment may be important tasks, they should not be the primary focus of the follow-up communication.

The Purpose of the Follow-Up Communication Between Customer and Salesperson