John Bieland,the Equipment Buyer for Great Lakes Manufacturing Purchased Two

John Bieland,the equipment buyer for Great Lakes Manufacturing purchased two large riveting machines from Hoseke Corporation's sales representative,Lindell Ross.Because of a clerical error,the machines shipped a day later than scheduled,which put the delivery truck in the middle of a blizzard that shut down roads for several days.By the time the machines were delivered by Hoseke Corporation,they were a full week late.John Bieland sends an email to Lindell,cc'ing the CEOs of Great Lakes Manufacturing and Hoseke Corporation,expressing his dissatisfaction.
-Is there a way Lindell could have managed this situation better?

A) No.Sometimes things happen that are out of the sales representative's control.
B) No.If he had contacted John proactively that would have been an admission of guilt.
C) Yes.He could have called John to apologize the day the machines shipped late,and every day the machines were stuck to let John know where they were.
D) Yes.He could offer to refund John's money and take the machines back.
E) Yes.He could have told John the machines would not ship until spring.