Johan Yee has been a sales representative at a medium-sized textbook publishing house for five years.He has just been promoted by the sales director of his company to sales manager of a new territory they are opening up.As sales manager,he is tasked with hiring and training three new sales representatives for his team.
-Johan is planning the training process for the three members of his new team.He plans to send them to the companywide "Product Knowledge and Procedures Efficiency" training session held every 3 months for all new hires.Once they have completed that 1 ½ day training,he will run another day-long session with them on:
A)personality testing to be sure they will fit the job
B)the history of sales
C)the sales process and ethical sales behavior
D)the different products they will sell
E)filling out expense reports properly

Question

Quizplus · Accepted Answer

The sales process and ethical sales behavior are critical aspects of a sales representative's role. It is vital that they understand how to make a sale ethically without misleading the customer. This training will prepare them for the sales process and teach them the importance of building a good relationship with the customer.

Answer: D
 Understanding the different products available is essential for sales representatives to pitch the right product to the customer. They must have a thorough understanding of the features, advantages, and benefits of each product. This training will enable them to have a better product knowledge and help them assist the customer better.

Johan Yee Has Been a Sales Representative at a Medium-Sized