Sam's customers complain that they don't understand the products that Sam tells them about-often the product is too big or too heavy for their needs. In the communication model, this problem is in
A)context.
B)the medium.
C)the channel.
D)feedback.
E)control.

Question

Quizplus · Accepted Answer

The channel refers to the method of communication used to convey the message. In this case, Sam may be using a channel that does not suit the customer's understanding of the product, leading to confusion and lack of comprehension.

Sam's Customers Complain That They Don't Understand the Products That