Gordon, the restaurant manager of Chipmugs, a continental restaurant, reviews customer feedback forms to help him choose the winner of "Best Waiter of the Month" award. This motivates the waiters at the restaurant to render good service and to insist customers to fill feedback forms about their services. In the context of managerial roles, which of the following roles does Gordon illustrate in this scenario?
A) Leader role
B) Monitor role
C) Disseminator role
D) Figurehead role

Question

Quizplus · Accepted Answer

Gordon illustrates the Leader role as he is motivating and encouraging his team (the waiters) to perform well by using the feedback forms to choose the "Best Waiter of the Month," which is a leadership activity.

Gordon, the Restaurant Manager of Chipmugs, a Continental Restaurant, Reviews