Reduced productivity and decreased customer service are considered __________ costs of turnover.

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Hidden costs of turnover refer to the indirect or intangible expenses that organizations incur when employees leave, such as reduced productivity and decreased customer service. These costs are not immediately obvious or easy to quantify but can have a significant impact on the overall financial performance and reputation of the company. Separation costs include expenses related to payouts, legal fees, and administrative expenses associated with the termination of an employee, while replacement costs refer to the time and resources required to recruit, onboard and train new employees. Training costs are the expenses associated with developing skills and knowledge of current employees.

Reduced Productivity and Decreased Customer Service Are Considered __________ Costs