Oromyx Inc., a manufacturer of home appliances, received consumer complaints about its product demonstration and installation services. The management ordered an investigation to determine the reasons behind these complaints. It was then found that the employees that were hired to demonstrate and install the appliances lacked hands-on experience with the appliances they were selling. The management immediately started a training program for the employees to get them better accustomed to the appliances. Eventually, their service ratings and sales showed improvement. In this scenario, the work team improved _____.

Question

Quizplus · Accepted Answer

The improvement in training resulted in better service, which in turn led to improved customer satisfaction ratings and sales. Therefore, the work team improved customer satisfaction.