Onyx Inc, a Manufacturer of Home Appliances, Received Consumer Complaints About

Onyx Inc., a manufacturer of home appliances, received consumer complaints about its product demonstration and installation services. Marshall, the company's chief executive officer, ordered an investigation to determine the reasons behind these complaints. It was found that the employees that were hired to demonstrate and install the products lacked experience. Marshall immediately formed and trained a team with better skills. Eventually, their service ratings and sales showed improvement. In this scenario, the work team improved _____.

A) manufacturing skills
B) customer satisfaction
C) design skills
D) product diversification