A main objective of a service desk is to ____.
A) show people how to use system resources more effectively
B) provide answers to technical or operational questions
C) make users more productive by teaching them how to meet their own information needs
D) choose the appropriate risk control strategy for the firm
Correct Answer:
Verified
Q39: When network traffic is encrypted,it is invisible
Q47: Indications that a system has reached the
Q48: The systems support and security phase begins
Q49: Attacks are hostile acts that target the
Q50: A service desk is a highly effective
Q51: The procedure for minor adaptive maintenance is
Q54: Successful, robust systems often need the most
Q55: Adaptive maintenance requests for major errors receive
Q56: Adaptive maintenance always is less difficult than
Q57: Although the procedures for corrective maintenance and
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