Brandon received an email from his travel agent, which stated that his trip to London will be postponed because of a problem with the visa application. Brandon assumed that this visa issue concerned every other applicant who was traveling to London, even though that was not the case. This scenario illustrates the concept of _____.
A) closure
B) kinesics
C) social loafing
D) structural accommodation

Question

Quizplus · Accepted Answer

The scenario illustrates the concept of closure, which is the tendency to fill in missing information based on past experiences or beliefs. Brandon assumed that the visa issue concerned every other applicant, even though he only received information about his own application. This is an example of closure, where Brandon filled in missing information based on his past experiences or beliefs about visa processing.

Brandon Received an Email from His Travel Agent, Which Stated