After Axcess Systems lost a major client, it decided to change its organizational structure. To communicate the organizational change to its employees, the top management sends out an email containing a detailed account of its new strategic plan to all the employees. In the context of formal communication channels, this scenario illustrates _____.
A) downward communication
B) upward communication
C) horizontal communication
D) lateral communication

Question

Quizplus · Accepted Answer

Downward communication is the flow of information from top-level management to employees. In this scenario, the top management is sending an email to all employees to communicate the organizational change, which is an example of downward communication. Horizontal and lateral communication involve communication between individuals or departments at the same hierarchical level, while upward communication involves the flow of information from lower-level employees to higher-level management.

After Axcess Systems Lost a Major Client, It Decided to Change