In the context of formal communication channels, _____ is used to encourage lower-level managers and employees to participate in organizational decision making.
A) downward communication
B) upward communication
C) horizontal communication
D) lateral communication

Question

Quizplus · Accepted Answer

Upward communication is used to encourage lower-level managers and employees to participate in organizational decision making by allowing them to express their opinions, concerns, and suggestions to higher-level management. Downward communication is the opposite, where higher-level management communicates directives or information to lower-level employees. Horizontal communication is communication between individuals at the same level or in the same department, and lateral communication is communication between different departments at the same level. None of these channels specifically encourage lower-level participation in decision making like upward communication does.

In the Context of Formal Communication Channels, _____ Is Used