Which of the following is true of empathetic listening?
A) It is less important than active listening.
B) It means understanding the speaker's perspective and personal frame of reference.
C) In empathetic listening, the focus is on the informational content in the message rather than on the affective part of the message.
D) In empathetic listening, listeners should respond first with facts and then with feelings.

Question

Quizplus · Accepted Answer

Empathetic listening means understanding the speaker's perspective and personal frame of reference. It involves taking into account the emotional and affective aspects of the message, not just the informational content. It is an important aspect of active listening and allows for a deeper level of understanding and connection with the speaker. Option A, C, and D are incorrect as they are not true of empathetic listening.

Which of the Following Is True of Empathetic Listening