A multinational corporation realized that it needed to cut costs in order to compensate for the financial losses that it was facing. Among other measures, it decided to discontinue reimbursements for transportation, despite all the grievances put forward by the employees to the managers regarding the issue. As a result, employees commuting long distances to get to work became resentful toward the management and started showing their discontentment by taking longer breaks and frequent leaves. In this context, which of the following would most likely have reduced the dissatisfaction of workers?
A) Empathetic listening
B) Perceptual filtering
C) Reactive communication
D) Selective attention

Question

Quizplus · Accepted Answer

Empathetic listening, which involves actively and attentively listening to the concerns and feelings of others, can help to reduce dissatisfaction by showing employees that their concerns are being heard and taken seriously. This can help to build trust and improve relationships between management and employees. Perceptual filtering, reactive communication, and selective attention are not likely to address the underlying issues causing employee dissatisfaction in this context.

A Multinational Corporation Realized That It Needed to Cut Costs