Wilvade Inc. has modified the work timings for its employees. The employees of the company believe that the new timings are inconvenient and voice their concerns to the management. The management tries to understand the perspective of the employees and is willing to address their issues. In this scenario, the management of Wilvade Inc. is most likely using _____.
A) empathetic listening
B) incongruent communication
C) reactive communication
D) respondent conditioning

Question

Quizplus · Accepted Answer

The management of Wilvade Inc. is trying to understand the perspective of the employees and address their issues, which indicates the use of empathetic listening.