Question 1

In the context of nonverbal communication, _____ include arm and hand gestures, facial expressions, eye contact, folding arms, crossing legs, and leaning toward or away from another person.

Accepted Answer

These types of nonverbal behaviors are known as kinesics. Proxemics refers to the physical distance between people and paralanguage refers to nonverbal vocal cues (such as tone and inflection). Metalanguage is not a term related to nonverbal communication.

Question 2

Xanat is grief-stricken after the death of her mother. Consequently, her productivity at work is suffering. Humberto, her supervisor, calls her for a meeting to discuss her deteriorating performance. Xanat tells him that she is finding it difficult to concentrate at work after her mother's death. Humberto recommends that Xanat should seek help from the company's Employee Assistance Program. This scenario illustrates the concept of _____.

Accepted Answer

Xanat is going through a difficult time and is experiencing a negative impact on her work performance. Humberto recognizes this and recommends that Xanat seek help from the company's Employee Assistance Program, which is a form of counseling. Therefore, the concept illustrated in this scenario is counseling.

Question 3

When the finance team at Romple & Co. found out that the company made it to the list of the most profitable companies of the year, they patted each other's shoulders in excitement. In this scenario, patting is an example of _____.

Accepted Answer

Patting each other's shoulders is an example of kinesics, which is the study of body language and movements. Proxemics is the study of personal space, haptics is the study of touch, and chronemics is the study of time.

Question 4

Unlike upward communication, horizontal communication:

Accepted Answer

Horizontal communication is communication between people at the same organizational level. It is intended to help resolve conflicts, coordinate tasks, and share information within departments or teams without involving high levels of management. It is not related to centralized authority or assessing organizational performance. It is also distinct from upward communication, which involves communication from lower levels to higher levels of management.

Question 5

In the context of nonverbal communication, _____ are movements of the body and face.

Accepted Answer

Kinesics refer to the study of body language, including movements of the body and face, such as gestures, facial expressions, and posture. Proxemics refer to the study of personal space and distance. Metalanguages and paralanguages are not related to nonverbal communication.

Question 6

Mia found some food lying in her fridge. It must have been spoilt because as soon as she smelled the food, her nose wrinkled. In this scenario, nose wrinkling is an example of _____.

Accepted Answer

Kinesics refers to the study of body language and facial expressions, which includes the action of wrinkling one's nose. Proxemics is the study of personal space, haptics is the study of touch, and chronemics is the study of time perception and communication. None of these terms apply to the scenario described.

Question 7

Which of the following is true of grapevines?

Accepted Answer

Grapevines are informal communication networks that arise through channels such as gossip or cluster chains. They are often based on rumors and can spread inaccurate information quickly.

Question 8

_____ is a type of one-on-one communication that involves communicating with someone for the direct purpose of improving the person's on-the-job performance or behavior.

Accepted Answer

Coaching is a type of one-on-one communication that involves communicating with someone for the direct purpose of improving the person's on-the-job performance or behavior. Coaching focuses on identifying areas for improvement, setting goals, and providing constructive feedback to help the individual achieve their goals. Upward communication refers to communication from employees to managers or supervisors. Counseling is a type of communication that involves addressing personal or emotional issues that may be affecting job performance. Incongruent communication refers to communication where the verbal and nonverbal messages sent do not match or are contradictory.

Question 9

Which of the following is a similarity between a cluster chain and a gossip chain?

Accepted Answer

Both cluster and gossip chains allow information to spread quickly throughout an organization without the need for face-to-face conversations. This can be beneficial in certain situations but can also lead to the spread of unreliable information. However, neither of these communication patterns necessarily require management intervention to maintain good work ethics.

Question 10

When Victor informed his boss that the work he was assigned would take longer than the allotted time to complete, his boss looked suspiciously at him with a raised eyebrow. In this case, raising an eyebrow is an example of _____.

Accepted Answer

Raising an eyebrow is an example of kinesics, which refers to the study of body movement, facial expressions, and gestures in communication. Proxemics is the study of space and distance between communicators, haptics is the study of touch, and chronemics is the study of time in communication. None of these terms apply to the act of raising an eyebrow.

Question 11

When the chief executive officer of a large corporation received an award for groundbreaking performance at an award ceremony, the employees of the company applauded for him and gave him a standing ovation. Applauses and standing ovations are examples of _____.

Accepted Answer

Applause and standing ovation are examples of kinesics, which refers to the study of body movements, gestures, and facial expressions as a means of communication. Proxemics is the study of personal space, while haptics is the study of touch, and chronemics is the study of time.

Question 12

_____ is a type of one-on-one communication that involves communicating with someone about non-job-related issues that may be affecting or interfering with the person's performance.

Accepted Answer

Counseling is the type of one-on-one communication that deals with non-job-related issues that may be affecting or interfering with a person's performance. Coaching, on the other hand, is focused on improving job-related skills and performance. Upward communication refers to the flow of information from lower-level employees to higher-level employees, while incongruent communication is a term used to describe communication that is contradictory or inconsistent.

Question 13

Organizational grapevines can be managed by:

Accepted Answer

The best way to manage organizational grapevines is to keep employees informed about possible changes and strategies. This helps to reduce misinformation and rumors that can damage employee morale and productivity. Withholding information or punishing employees who share information can create a culture of secrecy and distrust, while consistently circulating gossip only fuels the grapevine.

Question 14

Misha is a new employee at Jonas Inc. He regularly seeks guidance from Nathan, a senior employee, on how to perform his job-related tasks effectively. This scenario illustrates the concept of _____.

Accepted Answer

Coaching is the process of providing guidance, instruction, and feedback to help an individual improve their performance. In this scenario, Nathan is providing guidance and instruction to Misha, making it an example of coaching. A is incorrect because apprenticeship refers to a formal training system in which a novice works with a skilled practitioner to master a craft or trade. B is incorrect because counseling is a form of emotional support or guidance provided to an individual in need, which is not necessarily applicable in this scenario. D is incorrect because attribution refers to the process of assigning causes to behavior or events, which is not applicable in this scenario.

Question 15

Most of the information in a company:

Accepted Answer

The answer of Most of the information in a company:
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Question 16

Devin, a junior sales coordinator, is resigning from his job. He writes an email to the top-level officials of his company and expresses his gratitude toward them for providing him with a fulfilling on-the-job experience. In this case, Devin is engaging in _____.

Accepted Answer

Upward communication occurs when a subordinate communicates with higher-level officials in an organization, as Devin is doing by writing to top-level officials.

Question 17

Which of the following is one of the mistakes that managers tend to make when they are coaching employees?

Accepted Answer

Waiting too long before talking to employees about a problem is one of the common mistakes managers make when coaching. It is important to address issues promptly so that they don't escalate and become more difficult to resolve. Directly discussing on-the-job performance and responding to incidents of poor performance are both important aspects of effective coaching, and starting to coach employees before a problem arises can be a proactive way to help employees improve and develop their skills.

Question 18

A _____ is an informal communication network that involves numerous people in an organization sharing information with some of their friends, which leads the shared information to flow freely and quickly through the organization.

Accepted Answer

A cluster chain is an informal communication network where information is shared among a few individuals who then pass it on to others, allowing it to spread quickly through the organization.

Question 19

In the context of formal communication channels, a day-shift nurse coming in at 7:30 a.m. for a half-hour discussion with the midnight nurse supervisor who leaves at 8:00 a.m. is an example of _____.

Accepted Answer

This is an example of horizontal communication as it is communication that is taking place between two individuals of the same level or position within the organization (i.e., both are nurses).

Question 20

Sam and Dean are graphic designers at Warren Corp. As part of their work, they often coordinate with each other. In this scenario, Sam and Dean engage in _____.

Accepted Answer

Sam and Dean work in the same department and coordinate with each other, indicating that they engage in horizontal communication - communication between colleagues at the same level within the organization.

Quiz 15: Managing Communication