Colby runs a start-up that sells seasonal holiday packages. He leads a team of 10 people. Every time his customers are happy with the package created for them, he rewards his employees with shopping vouchers. However, if they break rules or do not comply with the company's policies, he reduces their incentives. In this scenario, Colby is using _____.
A) adaptive control
B) normative control
C) concertive control
D) bureaucratic control

Question

Quizplus · Accepted Answer

Colby is using bureaucratic control, which involves using rules, regulations, and incentives to manage employee behavior and ensure compliance with company policies.

Colby Runs a Start-Up That Sells Seasonal Holiday Packages