Question 1

_____ is the use of hierarchical authority to influence employee behavior by rewarding or punishing employees for compliance or noncompliance with organizational policies, rules, and procedures.

Accepted Answer

Bureaucratic control relies on the use of hierarchical authority to influence employee behavior through rewards and punishment for compliance or noncompliance with organizational policies, rules, and procedures. Normative control focuses on shared values and beliefs, concertive control relies on self-regulation and peer pressure, and objective control uses quantitative measures of performance.

Question 2

_____ is the extent to which it is possible to implement each step in the control process.

Accepted Answer

Cybernetic feasibility refers to the extent to which it is possible to implement each step in the control process. It is important because a control system will not work effectively if its implementation is not feasible. The system must be able to collect and process the necessary information, take appropriate action, and provide feedback. Synergy refers to the combined effect of two or more elements that is greater than the sum of their individual effects. Feedforward control is a type of control that prevents problems before they occur by monitoring inputs, while centralization refers to the degree to which decision-making is concentrated in a few individuals or a central location.

Question 3

Which of the following statements is true of feedforward control?

Accepted Answer

Feedforward control provides information about potential performance deficiencies by monitoring inputs rather than outputs, allowing corrective action to be taken before problems occur. A is incorrect because concurrent control involves managing ongoing activities as they occur. B is incorrect because this describes feedback control, which occurs after performance deficiencies have been detected. C is also incorrect because it doesn't accurately describe feedforward control.

Question 4

Haylee is a communication specialist at Sunshine Works. She leads a team of 20 employees. Every time her employees underperform, she asks them to attend refresher training sessions. In this case, Haylee is using _____.

Accepted Answer

Haylee is using feedback control because she is addressing performance issues after they have occurred by having employees attend refresher training sessions.

Question 5

To determine whether control is worthwhile, a company must consider its _____.

Accepted Answer

The answer of To determine whether control is worthwhile, a...

Question 6

Simon is the manager of the editorial department in a publishing company. Every time an editor in his team fails to fix the errors in the article he or she is working on, Simon assigns him or her extra work. In this case, Simon is using _____.

Accepted Answer

Feedback control is a type of control in which the output of a system is measured and compared to the desired output, and the difference is used to adjust the input to the system. In this case, Simon is using feedback control to adjust the amount of extra work that he assigns to editors based on their performance.

Question 7

Marco is a swimming coach at an elementary school. If his students fail to master a stroke, he compels them to practice for longer hours. In this case, Marco is using _____.

Accepted Answer

Marco is using feedback control because he is using the results of his students' performance to adjust their practice time.

Question 8

Colby runs a start-up that sells seasonal holiday packages. He leads a team of 10 people. Every time his customers are happy with the package created for them, he rewards his employees with shopping vouchers. However, if they break rules or do not comply with the company's policies, he reduces their incentives. In this scenario, Colby is using _____.

Accepted Answer

Colby is using bureaucratic control, which involves using rules, regulations, and incentives to manage employee behavior and ensure compliance with company policies.

Question 9

_____ are the costs associated with implementing or maintaining control.

Accepted Answer

Regulation costs refer to the costs associated with implementing or maintaining control in compliance with regulations or guidelines set by government or other regulatory bodies.

Question 10

Juliana is a team leader at Spectra Inc., a publishing company. She works closely with writers and editors, monitors their performance, and rectifies mistakes when work is in progress. In this case, Juliana is using _____.

Accepted Answer

Juliana is using concurrent control, which involves monitoring and adjusting ongoing activities to ensure that they are in line with the organization's goals. She is keeping a close eye on the work of the writers and editors, making corrections as needed, and ensuring that the final product meets the company's standards. Feedback control involves using information from past activities to make adjustments in the future, while feedforward control involves anticipating and preventing problems before they occur. Reactive control involves responding to problems after they have already occurred.

Question 11

Which of the following is a similarity between feedback control and concurrent control?

Accepted Answer

Both feedback control and concurrent control provide criticism or corrective actions based on outcomes and results, as they both involve monitoring performance to ensure that it meets the desired standards.

Question 12

A disadvantage of feedback is that:

Accepted Answer

Feedback is typically given after an event or situation has occurred, meaning it always comes after the fact. This can make it difficult to address issues in real time and can result in missed opportunities for improvement. The other options are incorrect as feedback can be specific to a situation, can have a positive impact on organizational performance, and can monitor both inputs and outputs depending on the type of feedback being used.

Question 13

_____ is a mechanism for gathering information about performance deficiencies before they occur.

Accepted Answer

Feedforward control is a mechanism for gathering information before performance deficiencies occur. It anticipates potential problems and takes corrective action before they actually happen. This helps to prevent errors or improve performance before it is too late. On the other hand, feedback control provides information after-the-fact and is reactive in nature.

Question 14

_____ occurs when behavior and work procedures do not conform to standards.

Accepted Answer

Control loss is the term used to describe the situation when the behavior and work procedures of employees do not conform to standards, resulting in a loss of control over the work environment. This can lead to poor performance, decreased productivity, and decreased job satisfaction. Affective commitment refers to an employee's emotional attachment and loyalty to an organization, while job embeddedness refers to the extent to which an employee feels connected to their job and organization. Customer defection refers to the loss of customers to competitors. Therefore, the best choice is C, control loss.

Question 15

Ruben is the chief executive officer of a multinational corporation. He manages 15 teams, and the leaders of each team report to him. When a team performs exceptionally well, Ruben presents them with a trophy at the end of every year. However, when a team does not meet the performance standards, he deducts their earned leaves. In this scenario, Ruben is using _____.

Accepted Answer

Ruben is using bureaucratic control, which involves using rules, regulations, and authority to guide performance. In this case, he uses rewards (trophies) and penalties (deducting leaves) to manage team performance.

Question 16

Chace is a manager at Westwick Inc., an advertising company. He regularly holds meetings with his subordinates to track their work progress and address issues that they might be facing. This way, Chace tries to ensure that issues are identified early and work is completed on time. In this case, Chace is using _____.

Accepted Answer

Chace is using concurrent control, as he is monitoring and adjusting ongoing activities to ensure they are in line with the company's goals and standards. Feedback control involves using past performance to make adjustments, feedforward control involves making adjustments before a task or activity begins, and reactive control involves taking corrective action after an issue has already occurred.

Question 17

Gigi, the owner of Café Mantra, gives small rewards-free movie tickets-to employees who regularly come to work on time and complete the tasks assigned to them. Employees who break rules or deviate from the company policy, however, often get a cut in their performance-linked incentives. Gigi is using _____ with her employees.

Accepted Answer

Gigi is using bureaucratic control, which involves managing employee behavior through a system of rewards and punishments based on adherence to rules and policies.

Question 18

Sabrina is a language trainer at a telecommunications company. Every time her trainees fail to achieve good grades in their practice exercises, she gives them assignments to work at home. In this case, Sabrina is using _____.

Accepted Answer

Feedback control involves taking corrective actions after a process or activity has been completed, which is what Sabrina is doing by giving assignments after the trainees fail to achieve good grades.

Question 19

Identify a difference between feedforward control and feedback control?

Accepted Answer

Feedforward control monitors inputs to ensure they are accurate and appropriate, while feedback control monitors outputs to detect and correct deviations from performance standards.

Question 20

Unlike feedback control, concurrent control _____.

Accepted Answer

The answer of Unlike feedback control, concurrent control _____.
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Quiz 16: Control