JBC Customs only hires people who are curious and eager to learn as its managers believe that those are the two traits every employee needs to have if they want to contribute anything of value to the company. Every applicant is carefully screened, and only those applicants who have these two traits are chosen to proceed further in the hiring process. In this scenario, JBC Customs is using _____.
A) concertive control
B) adaptive control
C) bureaucratic control
D) normative control

Question

Quizplus · Accepted Answer

Normative control is when a company shapes the norms and values of its employees to align with the company's goals. JBC Customs is selecting employees based on specific traits that align with the company's values, which is an example of normative control.

JBC Customs Only Hires People Who Are Curious and Eager