Curtis is the manager of a footwear store. He carefully chooses his staff members and recruits employees who are attentive, friendly, and articulate. He trains his subordinates to treat customers with respect and courtesy. This scenario illustrates that Curtis uses _____.
A) concertive control
B) objective control
C) bureaucratic control
D) normative control

Question

Quizplus · Accepted Answer

Curtis is using normative control by setting expectations for how customers should be treated and ensuring his employees follow those expectations through training and recruitment.

Curtis Is the Manager of a Footwear Store